Privacy Policy

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Privacy Policy – Effective Date: 5 February, 2020

Thank you for playing our games! This Privacy Policy describes:

  • The ways we collect personal data about you and why we do so
  • How we use your personal data, and
  • The choices you have about your personal data.

This Privacy Policy applies to IsCool Entertainment’s  games, websites and related services, which we here collectively call the Service. We may periodically update this Privacy Policy by posting a new version on  Your continued use of the Service after the effective date will be subject to the new Privacy Policy.


If you have questions about data protection, or if you have any requests for resolving issues with your personal data, we encourage you to primarily contact us through the game so we can reply to you more quickly.

Name of the controller: IsCool Entertainment
Address: 43 rue d’Aboukir, 75002 Paris, France


Data you provide us (these data may be different depending on the game and the service):

  • Player name
  • Profile information (such as profile photo)
  • Your messages to the Service (such as chat logs and player support tickets)
  • Other data you choose to give us (such as data to identify a lost account)

Data we collect automatically (these data may be different depending on the game and the service):

  • Data about your account and game progress
  • Your mobile device identifiers (such as your advertising ID)
  • Data we collect with cookies and similar technologies
  • General location data (language and country)
  • Data about your use of the Service, such as gameplay data and your interactions with other players inside the Service

In most cases, we also create an IsCool Entertainment specific ID for you when you use the Service. When we do, this ID is available in the profile section.

Data we collect from our partners (these data may be different depending on the game and the service):

  • Data we receive if you link a third party tool with the Service (such as Facebook, Google, Apple Game Center)
  • Data to fight fraud (such as refund abuse in games or click fraud in advertising)
  • Data from platforms that the games run on (such as to verify payment)
  • Data for advertising and analytics purposes, so we can provide you a better Service


To make the Service work.

We process data necessary to (depending on the game and the service):

  • Create accounts and allow you to play our games and use our Service
  • Operate the Service (creating an account to play applies to Belote Multiplayer, Wordox, Crazy 8 and Is Cool games – other games do not require the creation of a personal account)
  • Verify and confirm payments
  • Provide and deliver products and services you request
  • Send you Service-related communications

To make the Service more suitable for our players.

To provide a great Service to our players, we have a legitimate interest to collect and process necessary data to (depending on the game and the service):

  • Update and develop player profiles
  • Develop and improve the Service and player experience
  • Manage our relationship with you
  • Provide social features as part of the Service
  • Customize your Service experience
  • Respond to your comments and questions and provide player support
  • Offer you personalised offers in the Service 
  • Send you personalised notifications
  • Enable you to communicate with other players

To show personalized advertisements.

To show you personalized advertisements in the Service we have a legitimate interest to process necessary data to (depending on the game and the service):

  • Transfer your phone advertising identifier to partner advertising platforms subject to having obtained your prior consent

For information on how to opt-out from personalized advertisements, see section ‘Your rights and options’ below.

To improve the service.

We collect data for statistical purposes in order to improve the service and our marketing campaigns. The data we use for statistical purposes is essentially game data or navigation in the service. It does not contain any personal data other than the advertising identifier of your phone that we use to measure the performance of our marketing campaigns.


To keep the Service safe and fair.

In order to keep the Service and its social features safe and fair, to fight fraud and ensure acceptable use otherwise, we have a legitimate interest to process necessary data to (depending on the game and the service):

  • Analyze and monitor use of the Service and its social features
  • Moderate chats either automatically or manually
  • Take action against fraudulent or misbehaving players
  • To analyze, profile, and segment.

In all of the above cases and purposes, we may analyze, profile and segment all collected data.


Apart from IsCool Entertainment, your data can be accessed and processed by others in the following situations:


Social features are a core component of some of our games, including Belote Multiplayer, Wordox, Crazy 8 and Is Cool. Other players and users may, for example, see your profile data, in-game activities and read the messages you have posted.


IsCool Entertainment has partners to perform services for us. These partners process your data only at and according to IsCool Entertainment´s instructions to provide the Service, such as hosting, player support, advertising, analytics and fraud prevention. A list of these partners is available below.

Other companies and public authorities.

In order to combat fraud and illegal activity, we may exchange data with other companies and organizations and provide it to public authorities in response to lawful requests.

We may also disclose your data based on your consent, to comply with the law or to protect the rights, property or safety of us, our players or others.

Advertising and Social Media partners.

The Service includes features from our partners, such as social media interaction tools and in-game advertising. A list of these partners is available below. These partners may access your data and operate under their own privacy policies. We encourage you to check their privacy policies to learn more about their data processing practices.


Our Service is global by nature and your data are currently stored in the European Union and the United States based on data and games. Because different countries may have different data protection laws than your own country, we take steps to ensure adequate safeguards are in place to protect your data as explained in this Policy.


Opt-out of marketing emails and other direct marketing.

You may opt-out of receiving promotional communications, such as marketing emails from us by following the instructions in such communications. To date, we do not operate any email campaigns and we do not collect or store any email address. You may opt-out from device notifications on your mobile phone by desactivating notifications in your mobile device settings.

Deactivating personalized advertising.

You can deactivate personalized advertising on mobile applications by withdrawing your consent in the Privacy Policy section of the application or checking the privacy settings of your Android or iOS device and selecting “limit ad tracking” (Apple iOS) or “opt-out of interest based ads” (Android).

On desktop services (games on Facebook), you can opt-out from targeted advertising by deleting your cookies. 

Access the personal data we hold about you.

If you request, we will provide you a copy of your personal data. We will respond to all requests within a reasonable timeframe. 


Like most online services, we and our partners use cookies and similar technologies to provide and personalize the Service, analyse use, target advertisements and prevent fraud. You can disable cookies in your browser settings, but some parts of the Service may then not function properly.


Security Safeguards.

In order to help ensure a secure and safe player experience, we are continuously developing and implementing measures to protect your data from unauthorized access or against loss, misuse or alteration.

Data retention.

We retain your data for as long as your account is active or as needed to provide you the Service. We will  periodically delete unused game accounts and we regularly review and de-identify unnecessary data. In general, we delete all data from accounts that have been inactive for at least 24 months on Belote Multiplayer, Wordox, Crazy 8 and Is Cool. This means that on these games, after 24 months of inactivity, we will not be able to restore your account to its state of last activity.

Note that if you ask us to remove your personal data, we will retain your data as necessary for our legitimate business interests, such as to comply with our legal obligations, resolve disputes, and enforce our agreements. Note that any anonymised data may be retained as well.


We do not knowingly collect or solicit personal data about or direct or target interest based advertising to anyone under the age of 16 or knowingly allow such persons to use our Services.  If you are under 16, please do not send any data about yourself to us. No one under the age of 16 may provide any personal data.  If we learn that we have collected personal data about a child under age 16, we will delete that data as quickly as possible.  If you believe that we might have any data from or about a child under the age of 16, please contact us.